Refund policy

AquaHaven Decor – Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

Returns & Refunds We accept refund requests within 30 days of delivery for items that arrive damaged, defective, or incorrect. To be eligible, please contact us at support@aquahavendecor.com with photos or video showing the issue.

Damaged or Defective Items If your item arrives damaged or defective, we'll send a replacement or issue a full refund — no return required.

Wrong Item Received If you received the wrong item, contact us within 30 days with a photo of what you received and we'll make it right.

Order Cancellations Orders can be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled.

Non-Returnable Items Due to the nature of our products, we do not accept returns unless the item is damaged, defective, or incorrect.

Refund Processing Approved refunds are processed within 5–10 business days to your original payment method.

Contact Us Email: support@aquahavendecor.com | Phone: 352-818-9499